Frequently Asked Questions | Rifaly
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Frequently Asked Question:

Here you’ll find details on how to use this app and manage your account. If you’re having any problems with the app reach us on WhatsApp +255 769 429 132

How to register
First time using Rifaly?

Register with Google Account

- Automatically register with your Google Account.


Sign-up with Phone Number
  1. Enter your phone number.
  2. Confirm you are not a robot by selecting the correct picture as instructed.
  3. Enter the OTP verification code.
  4. Congratulations, you have successfully registered to Rifaly!

  5. Sign-up with Email
    1. Enter your name.
    2. Enter your email.
    3. Enter your password.
    4. Agree to the terms and conditions.
    5. Congratulations, you have successfully registered to Rifaly!
How to Login
Log in with Email
  1. Enter your email.
  2. Enter your password.
  3. Congratulations, you have successfully logged in!
Log in with Google Account
  1. Choose an account to continue to Rifaly.
  2. Congratulations, you have successfully logged in!
Log in with Phone Number
  1. Enter your phone number.
  2. Enter your password.
  3. Congratulations, you have successfully logged in!
How to Pay
Pay Directly
  1. Choose the paper you want to read.
  2. Click "Read".
  3. Click "Read Now".
  4. Click "Pay Now" at the bottom right of the screen.
Pay through Mobile
  1. Select a country.
  2. Enter the amount.
  3. Select a network.
  4. Enter your phone number (start with 255).
  5. Enter the PIN on your phone to complete the transaction.
  6. You will receive a confirmation SMS.
  7. Your payment is successful, now you can read!
Pay using Card
  1. Click "Pay using Card".
  2. Enter your city and address.
  3. Enter the amount.
  4. Click "Submit".
  5. Enter the name on the card and the card number.
  6. You will be directed to Pay.
  7. Your payment is successful, now you can read!
How to Top-Up
  1. Click on the profile icon at the top right corner.
  2. Click "+ Top Up Wallet".
  3. Select a country.
  4. Enter the amount.
  5. Select a network.
  6. Enter your phone number (start with 255).
  7. Enter the PIN on your phone to complete the transaction.
  8. You will receive a confirmation SMS.
  9. Your wallet has been successfully topped up!
How to Subscribe
  1. Click on the profile icon at the top right corner.
  2. Click "Subscribe Now".
  3. Choose the subscription package you prefer by clicking "Subscribe".
  4. Select a country.
  5. Enter the amount.
  6. Select a network.
  7. Enter your phone number (start with 255).
  8. Enter the PIN on your phone to complete the transaction.
  9. You will receive a confirmation SMS.
  10. You have successfully subscribed!
How to Read a paper
  1. Ensure you have topped up your wallet, subscribed to a bundle, or paid for the publication.
  2. Click to view the paper you like.
  3. Select the publication you would like to download.
  4. Click "Read Now" and enjoy.
How to Listen to a Podcast
  1. Select the icon for "Stories" or click on the channel.
  2. Search for a channel or specific story you are looking for.
  3. Click the Play button.
  4. Enjoy the podcast stories.
How to change Language
  1. Click on the profile icon at the top right corner.
  2. Click "Settings".
  3. Select the language you want.
  4. Your language has been successfully changed!
How to Reset Password
  1. Click on the profile icon at the top right corner.
  2. Click "Settings".
  3. Click "Change Password".
  4. Enter your old password.
  5. Enter your new password.
  6. Confirm the new password.
  7. Click "Submit".
  8. Your password has been successfully reset!
How to find my Downloads
  1. Click on the profile icon at the top.
  2. Scroll to the right side in the library.
  3. You will find all of your downloads.
How to Reset Password
  1. Click on the profile icon at the top.
  2. Scroll to the right side in the library.
  3. You will find all of your downloads.